Non-emergency medical transportation (NEMT) is an important benefit for people who need assistance getting to and from medical appointments.

Over 3.6 million miss medical appointments yearly due to NEMT needs like no license, vehicle, or geographic isolation.

In a medical emergency, use ambulance services. Non-emergency medical transportation (NEMT) options include public transport, vans, or taxis, tailored to individual needs and location. NEMT is for non-urgent medical needs, ensuring timely and appropriate care.

If your ride doesn't arrive, call the service, remain calm, and explain. They should assist. Notify your medical provider. If your appointment changes, promptly inform the ride service, explain the reason, and arrange a new pickup time.

If providers and beneficiaries do not follow the rules for Medicaid, the added cost to the Medicaid program can be significant. Fraud and abuse can affect the amount of money available for Medicaid benefits. Help prevent fraud by reporting an incident when:
• Your driver takes someone to a nonmedical location other than their home;
• Your driver takes a route that adds extra time or mileage;
• You get a ride in an ambulance when a wheelchair or regular van would have worked; or
• You see someone sharing his or her Medicaid card or number with others to get medical services.
These are just some examples of fraud. If you know of someone who is breaking the rules, including a driver, report it.